Introduction
Welcome to FAYZERIA Privacy Policy page.
FAYZERIA respects your privacy and is committed to protect Data. This Privacy
Policy will inform you as to how we look after Data when you visit and use our
Website/App “Website” (regardless of where you visit it from) and tell you
about your privacy rights and how the law protects you.
1. Important information and definition of
identity.
1.1 Purpose of the privacy policy
The Privacy Policy is intended to provide you
with information on how FAYZERIA collects and processes your personal data
received through your use of the Website or App, including any data you provide
through this Application or Website when you sign in to access newsletters or
register as well as When you download or sign in to any platform on FAYZERIA or
on any of our mobile applications.
Since this application or website is not intended for children, we do not (and
knowingly) collect any information related to children.
It is important that you look at our privacy policy as well as our terms and
conditions , especially when we collect or process your personal data so that
you can be very familiar with how your data is used and how it is used. Is
complementary to notifications and other privacy policies, and is not intended
to be revoked or annulled
1.2 Controller
FAYZERIA is the controller and responsible for
Data (referred to as “FAYZERIA”, “we”, “us” or
“our” in this Privacy Policy). FAYZERIA is the controller and
responsible for this Website.
We have appointed a data protection officer (Data Protection Officer) who is
responsible for following up on privacy policy inquiries. If you have any
inquiry about our privacy policy, including any questions about doing business,
please contact your data protection officer using the detailed data shown
below.
1.3 Contact details
If you have any inquiry about this Privacy
Policy or our privacy practices, please contact us through the email address:
E-mail: info@FAYZERIA.com
1.4 Changes to the Privacy Policy and your
duty to inform us of changes
We keep our Privacy Policy under regular
review. It is important that the Data we hold about you is accurate and
current. Please keep us informed if Data changes during your relationship with
us.
1.5 Third-party Links
This Platform (Website) may include links to
third-party websites, plug-ins and website locations. Clicking on those links
or enabling those connections may allow third parties to collect or share Data
about you. We do not control these third-party website locations/websites and
we are not responsible for their privacy statements. We recommend for you to
read the Privacy Policy of every website location/website you visit.
2. Data that we collect
Data means any information about an individual from which that person can be
identified. It does not include Data where the identity has been removed
(anonymous Data).
We may collect, use, store and transfer different kinds of Data about you which
is including, but not limited to the following:
a) Identity Data includes first name, maiden name, username or similar
identifier, date of birth and gender.
b) Contact Data includes e-mail address and mobile number
c) Technical Data includes your login data, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system and
platform, and other technology on the devices you use to access the Website.
d) Profile Data includes your username and password, your goods and their
prices, reviews and ratings, feedback and survey responses.
e) Usage Data includes call log and information about how you use our
Website.
We also collect, use and share aggregated Data such as statistical or
demographic Data for any purpose. Aggregated Data could be derived from Data
but is not considered Data in law as this Data will not directly or indirectly
reveal your identity. For example, we may aggregate your usage Data to
calculate the percentage of users accessing a specific Website feature.
However, if we combine or connect aggregated Data with Data so that it can
directly or indirectly identify you, we treat the combined Data as Data which
will be used in accordance with this Privacy Policy.
We do not collect any special categories of Data (this includes details about
your race or ethnicity, religious or philosophical beliefs, sex life, sexual
orientation, political opinions, trade union membership, information about your
health, and genetic and biometric Data). Nor do we collect any information
about criminal convictions and offences.
3. If you fail to provide Data
Where we need to collect Data by law, by using
our Website, and you fail to provide the required Data, we may not be able to
perform our Services. We will notify you if this is the case at the time.
4. How is Data collected?
We use different methods to collect Data from
and about you including through:
4.1 Direct interactions
. You may give us your Identity, contact and financial Data by filling in forms
or by corresponding with us by phone or e-mail or otherwise. This includes Data
you provide when you undertake the following:
a. Create an account on, or exploit, our Website;
4.2 Automated technologies or
interactions.
As you interact with our Website, we will automatically collect technical data
about your browsing actions and patterns. We collect this Data by using
cookies, server logs and other similar technologies.
5. How we use Data
We will only use Data when the law allows us to. Most commonly, we will use
Data in the following circumstances:
a) Where we want to implement the contract that we are in our way to conclude
or that we have already concluded with you.
b) Where it is necessary for our legitimate interests (or those of a third
party) and your interests and fundamental rights do not override those
interests.
c) Where we need to comply with a legal obligation.
d) Where we need to set up your account and
administrate it.
e) Where we need to carry out surveys.
f) Where we need to meet internal regulatory requirements
g) Where you have given consent.
Generally, we do not rely on consent as a
legal basis for processing data although we will get your consent before
sending third party direct marketing communications to you via e-mail or text
message. You have the right to withdraw consent to marketing at any time by
contacting us.
6. Purposes for which we will use Data
6-1 Performance of our Services:
We process Data because it is necessary for the performance of our Services
through our Website.
In this respect, we use Data for the following:
i. To prepare a proposal for you regarding the Services we offer;
ii. To provide you with the Services as set in the scope of our Services, or as
otherwise agreed with you from time to time;
iii. To deal with any complaints or feedback you may have;
iv. For any other purpose for which you provide us with the Data which we
collect.
In this respect, we may share Data with or transfer it to the following:
i. Subject to your consent, independent third parties whom we engage with to
assist in delivering the Services to you;
ii. Our Professional Advisers where it is
necessary for us to obtain their advice or assistance, including lawyers,
accountants, IT or public relations advisers;
iii. And any other third party, such as the
intermediaries we introduce to you, knowing that we will, whenever possible,
inform you of their identity, before you begin to familiarize them with them;
iv. Our Data storage providers.
The legal basis for the processing of the aforementioned Data categories is
Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due
to the said purposes, in particular to guarantee security and a smooth
connection setup, we have a legitimate interest to process this Data.
6-2 Legitimate interests:
We also process Data because it is necessary for our legitimate interests, or
sometimes where it is necessary for the legitimate interests of a third party.
In this respect, we use Data for the following:
i. the administration and management of our
business, marketing purposes, archiving or statistical analysis.
ii. Or to obtain an advisory opinion on our rights and obligations, as
requested by our legal advisers. In this regard, we will share your personal
data with our consultants or agents if necessary to obtain their advice or
support, as well as with third parties and their advisors if such third parties
do not own or consider that they own part of our business.
6-3 Legal obligations
We also process Data for our compliance with a legal obligation which we are
under. In this respect, we will use Data for the following:
i. To meet our compliance and regulatory obligations;
ii. As required by tax authorities or any competent court or legal authority,
on this regard, we will share Data with the following entities:
a. Our advisers, if necessary to obtain their advice or support;
b. Our financial auditors, if that information
sharing is part of their oversight functions;
c. Third parties who assist us in conducting
identity checks;
d. Competent regulators or law enforcement
agencies, if we have to do so.
6-4 Marketing
We will send you marketing about Services we provide which may be of interest
to you, as well as other information in the form of alerts, newsletters,
notifications for discounts and deals, or functions which we believe might be
of interest to you or in order to update you with information which we believe
may be relevant to you. We will communicate this to you in a number of ways
including by telephone, SMS, e-mail or other digital channels as website.
6-5 Promotional offers from us
We may use Data to form a view on what we think you may want or need, or what
may be of interest to you. This is how we decide which Services, discounts and
deals may be relevant to you.
You will receive marketing communications from us in case of using our Website,
and you have not opted out of receiving these marketing communications.
6-6 Cookies
You can set your browser to refuse all or some browser cookies, or to alert you
when Websites set or access cookies. If you disable or refuse cookies, please
note that some parts of this Website may become inaccessible or not function
properly.
6-7 Change of purpose
We will only use Data for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason
is compatible with the original purpose. If you wish to get an explanation as
to how the processing for the new purpose is compatible with the original
purpose, please contacts us on the e-mail address info@FAYZERIA.com.
If we need to use Data for an unrelated
purpose, we will notify you and we will explain the legal basis which allows us
to do so. Please note that we may process Data without your knowledge or
consent, in compliance with the above rules, where this is required or permitted
by law.
6-8 Opting out
Where you opt out of receiving these marketing messages, this will not apply to
Data provided to us as a result of an activation/redemption of a
product/Service, warranty registration, Product/Service experience at a
Merchant’s Store or other relevant transactions
.
7. Disclosures of Data
We require all third parties to respect the
security of Data and to treat it in accordance with the law. We do not allow
our third-party service providers to use Data for their own purposes and only
permit them to process Data for specified purposes and in accordance with our
instructions.
8. Data security
We have put in place appropriate security
measures to prevent Data from being accidentally lost, used or accessed in an
unauthorized way, altered or disclosed. In addition, we limit access to Data to
those employees, contractors, third party service providers and other parties
who have a valid need to know. They will only process Data in accordance with
our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected Data breach and will
notify you and any applicable regulator of a breach where we are legally
required to do so.
9. Data retention
How long will we use Data?
We will only retain Data for as long as reasonably necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, regulatory or reporting requirements. We may retain Data for a longer
period in the event of a complaint or if we reasonably believe there is a
prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Data, we consider the amount,
nature and sensitivity of the Data, the potential risk of harm from
unauthorized use or disclosure of Data, the purposes for which we process Data
and whether we can achieve those purposes through other means, and the
applicable legal, regulatory, or other requirements.
When it is no longer necessary to retain Data, we will delete it.
(For details on the duration of the retention of personal and current data on
various subjects, please specify these periods in our conservation policy, a
policy you can request from us by contacting us.)
10. What we may need from you
We may need to request specific information
from you to help us confirm your identity and ensure your right to access Data
(or to exercise any of your other rights). This is a security measure to ensure
that Data is not disclosed to any person who has no right to receive it. We may
also contact you to ask you for further information to improve our Services.
11. The Duration required to respond
We try to respond to all your legitimate
requests within one month, but it may take us longer than a month if your
request is complex or if you have a number of requests. In this case, we will
inform you about it, and we will continue to follow up with you.
12. What to do if the information is
incorrect?
We conduct checks on the information you
provide to us for the purpose of tracking any errors or omissions, but we rely
on our suppliers (corporate interest) to provide us with accurate information.
You shall have the right to request the following:
– correcting any personal data associated with you that you believe is
inaccurate;
– Completion or completion of missing information, including the provision of
any supplementary or corrective statement. This is rightly known as correction.
If you do not exercise your right to correct, we will take the necessary steps
to check and correct the information if necessary.
13. How do we deal with the “right to be
forgotten”?
You have the right to request the erasure of Data that we hold about you in
certain circumstances, for example if it were not acquired for, or has ceased
to be necessary for, a lawful purpose. This is known as the right to be
forgotten. Where you request that we erase your Data, we will usually only do
so where the Data has ceased to be publicly available or where we no longer use
it.
14- Glossary of terminology
LAWFUL BASIS:
Legitimate Interest: means the interest of our business in conducting and
managing our business to enable us to give you the best Service and the best
and most secure experience. We make sure we consider and balance any potential
impact on you (both positive and negative) and your rights before we process
Data or for our legitimate interests. We do not use Data for activities where
our interests are overridden by the impact on you (unless we have your consent
or are otherwise required or permitted to by law). You can obtain further
information about how we assess our legitimate interests against any potential
impact on you in respect of specific activities by contacting us.
Execution of the contract: This is intended to process your data if necessary
to implement a contract to which you are a party or to take action upon your
request prior to the conclusion of that contract.
Comply with a legal obligation: means processing Data where it is necessary for
compliance with a legal obligation that we are subject to.
THIRD PARTIES:
Third Parties within the institution:
The other companies in EL ZATOUNA, which act as joint observers or processing
officers, are based in Saudi Arabia and provide IT services, systems management
and reporting services.
External Third Parties
They are service providers who work in the field of processing in Saudi Arabia
and provide IT services and systems management.
The competent advisory bodies who act as data handling officers or joint
control officers, including lawyers, bankers, accountants and insurance
officials who provide advisory, banking, legal, insurance and accounting
services.
Government agencies and other interests and institutions who act as data
processing officers or joint control officers in the Saudi Arabia and request
reports on treatment activities in certain conditions or situations.
YOUR LEGAL RIGHTS
You have the right to:
Access to Data on our Website. This enables you to receive a copy of Data we
hold about you and to check that we are lawfully processing it.
Request correction of the Data that we hold about you. This enables you to have
any incomplete or inaccurate Data we hold about you corrected, though we may
need to verify the accuracy of the new Data you provide to us.
Request erasure of personal Data. This enables you to ask us to delete or
remove Data where there is no good reason for us continuing to process it. You
also have the right to ask us to delete or remove Data where you have
successfully exercised your right to object to processing (see below), where we
may have processed your information unlawfully or where we are required to
erase Data to comply with local law.
Object to processing of Data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular situation
which makes you want to object to processing on this ground as you feel it
impacts on your fundamental rights and freedoms. You also have the right to
object where we are processing Data for direct marketing purposes. In some
cases, we may demonstrate that we have compelling legitimate grounds to process
your information which override your rights and freedoms.
Request restriction of processing of Data. This enables you to ask us to
suspend the processing of Data in the following scenarios:
• If you want us to establish the Data’s accuracy.
• Where our use of the Data is unlawful, but you do not want us to erase it.
• Where you need us to hold the Data even if we no longer require it as you
need it to establish, exercise or defend legal claims.
• You have objected to our use of Data, but we need to verify whether we have
overriding legitimate grounds to use it.
Request the transfer of the Data to you or to a third party. We will provide to
you, or a third party you have chosen, the Data in a structured, commonly used
and machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use.
Withdraw consent at any time where we are relying on consent to process Data.
However, this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you withdraw your consent, we may not be
able to provide the Services to you. We will advise you if this is the case at the
time you withdraw your consent.
You will not have to pay a fee to access Data (or to exercise any of the other
rights). However, if your request is not based on a request or a repeated
request without justification or excessive request, we may (instead of those
fees) refuse to comply with your request, as the case may be.
How to contact us? If you have any questions about how we use Data, or you wish
to exercise any of the rights set out above, please contact us on our contact
details mentioned in section 1.3 of this Privacy Policy.